Open Internet Principles of LiteWire Internet Services, Inc.
The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC's rules. The policies contained herein serve as a supplement to the existing terms of service.
The FCC's rules focus on four primary issues:
- Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
- No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
- No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
- Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider's voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer's broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC's rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.
Please see the following page for information about LiteWire's network management practices: https://sql.litewire.net/knowledgebase.php?action=displayarticle&id=14
LiteWire blocks outbound SMTP (port 25) traffic. LiteWire also blocks known virus traffic as long as necessary to protect customers. LiteWire does not discriminate among applications running on the network.
Device Attachment Rules:
LiteWire only allows its hardware to directly attach to the network. Other than this equipment limitation, LiteWire does not restrict connections in any way.
LiteWire utilizes industry-standard security measures to protect its network.
ISPs must disclose the following network performance characteristics:
Please see the following link for information regarding service description:
Impact of Specialized Services:
LiteWire does not offer any specialized services at this time.
ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.
Please see http://www.litewire.net/Plans.htm for information about currently available plans.
LiteWire does not store customer browsing information. LiteWire may inspect network traffic as necessary. LiteWire does not provide any network traffic information to any third party, nor does LiteWire use any traffic data for purposes other than network management.
LiteWire processes customer complaints through its customer service department.
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission's rules.
The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC's Open Internet Rules, as adopted, and this company's Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy.
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