Portal Home > Knowledgebase > How to > Improve Netflix performance

Improve Netflix performance

If you are having problems with Netflix buffering during playback, you can try the following to improve streaming performance:

Log in to the http://www.netflix.com website and click on Your Account & Help in the top right corner. Follow this up by clicking on Manage Video Quality on the right side about half way down the page.
enter image description hereFinally, select the video quality you'd like to use and click on Save.
enter image description here

If you wish to use your connection for other purposes, such as web surfing while you are using Netflix, we recommend setting the quality to Good quality.

If the maximum quality is not set, Netflix will normally try to use your connection at its maximum capacity, which means that if, for example you check your email while watching a movie, it will often cause Netflix to re-buffer and interrept your video. By setting the maximum quality to something less than what your connection can handle, you leave some capacity unused and available for other activities.

If you prefer, you can test your connection's download speed and set your Netflix quality to the next level below your connection speed.
The approximate maximum bandwidth used by each quality settings is as follows:

Good quality: 700kbps/0.7mbps
Better quality: 1500kbps/1.5mbps
Best quality: 2200kbps/2.2mbps or 5mbps for HD (this option is not recommended in most of our service areas).

If you are using Netflix directly on an internet connected TV or Blu-ray player, we recommend setting the video quality as suggested above, as these devices will often try to run video at the maximum quality, regardless of what your internet connection is capable if, resulting in a very poor streaming performance

If you plan to use Netflix on multiple devices simultaneously or if you are unconcerned with getting the best picture quality possible, we always recommend using the Good quality setting. Picture quality will be somewhat lower but interruptions will be minimized by using this setting.

If you wish to get the best picture quality possible, and do not plan to use your internet connection for any other purposes while using Netflix, you can leave this setting at its default or set it to the nearest setting above your connection's download speed, although you may occasionally see Netflix stall and buffer (especially if something else uses your connection).

Note: The rates listed above are maximum rates, not a fixed stream rate, the actual bandwidth used by Netflix is automatically set to the best quality Netflix thinks your connection can handle, at or below user selected limit. Therefore, if your connection tests at 1.2mbps, for example, you will probably see higher quality with Netflix set to Better quality than you would at Good quality (even though the maximum rate for better is approximately 1.5mbps).

Was this answer helpful?

Add to Favourites Add to Favourites    Print this Article Print this Article

Also Read
Basic router setup (Views: 3878)
Online Gaming Problems (Views: 2567)

Powered by WHMCompleteSolution