Knowledgebase

Do I need a phone line?
No. The connection is always on and always available for both sending and receiving data from the...

Do I need to be home during the installation?
Yes. The installer will require access to the inside of your home, you will be required to sign...

How long does it take to get connected?
Our normal install schedule is approximately a week out. We will work with you to schedule a time...

Is it safe to send data over the wireless network?
Connecting to our high speed wireless network is actually much safer than most broadband...

Is service available in my location?
To answer this question we need to check your location. Please click the "Plans / Sign up" link...

What do I need to connect the high speed wireless to my computer?
Any computer with a standard Ethernet port that is TCP/IP ready will automatically detect the...