Knowledgebase

Do I need a phone line?
No. The connection is always on and always available for both sending and receiving data from the...

Do I need to be home during the installation?
Yes. The installer will require access to the inside of your home; you will be required to sign...

How long does it take to get connected?
Our normal install schedule is approximately a week out. We will work with you to schedule a time...

Is it safe to send data over the wireless network?
Connecting to our high-speed wireless network is actually much safer than most broadband...

Is service available in my location?
To answer this question we need to check your location. Please click the "Plans / Sign up" link...

What do I need to connect the high speed wireless to my computer?
Any computer with a standard Ethernet port that is TCP/IP ready will automatically detect the...